04 Case studiesCase 03 of 04
Case study
03of 04
From hospitality to technical and home services: a five-month turnaround
Rapid restructuring of a premium holiday-homes operator, Dubai
Revenue fell to almost nothing overnight. Five months later, it was a different business.
The question was no longer how to run the business better. It was whether there would still be a business to run.
What we committed to
A senior and a junior consultant in every department, every day.
Five months from collapse to a new business
The old business: monthly billing
98% of the portfolio stood down cleanly, assets warehoused.
The new business: technical and home services revenue
3 of the largest remaining holiday-homes operators signed within five months.
Bar heights show direction and scale, not exact values.
- Client
- Premium holiday-homes operator, Dubai
- Timeline
- 5 months from collapse to a new operating business
- Our role
- Embedded consultants, then restructuring partner
Case 03 of 04: the full story
The full story
The situation
An early mover in Dubai's holiday-homes market had grown roughly tenfold, keeping housekeeping, laundry and even furniture making in-house. Two years of trying to digitise internally, then a year with an ERP specialist, had left it on manual processes. That is when we were invited in.
What we did
- A senior and a junior consultant in every department, every day.
- Mapped the business as it ran and built one operating model.
- Crisis, early 2026: stood 98% of the portfolio down, cleanly.
- Protected the team and built a technical and home services company from its skills.
- Month four: offered those services to the operators still standing.
The result
- New technical and home services revenue doubled, then tripled by month three.
- Technical services and maintenance contracts added by month three.
- Three of the largest remaining operators signed within five months.
- Everyone on unpaid leave reinstated, with a 5% loyalty bonus.
What we will not claim
The crisis set this timeline, not us. The original systems project never delivered the return it was designed for, and the new company was built by our client's people. Our part was structure, direction and the discipline to decide quickly.
Has the plan stopped matching the market?
A round that does not close, a client that leaves, a rule that changes overnight. You need people who know your operation from the inside.
Client details withheld to protect confidentiality. Figures drawn from the engagement record.
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If the project goes ahead, the assessment fee is included in the total project fee.
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A paid assessment
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